Terms of service.

Disclaimer: Wicked Iron Strength does not currently employ registered dietitians or medical practitioners. Recommendations are for educational purposes only. The decision to follow these recommendations is at your own discretion. If you have medical concerns please consult your family doctor.

CLIENT ONBOARDING

1:1

  • Welcome email will be sent and WIS Coaching app access will be granted within 24 hours of completed payment

  • 45 minute on-boarding call is mandatory upon registration, $100 fee is included in the package.

    • This is at the discretion of your coach. In some cases a call may not be required.

  • Initial plan will be sent to you within 72 hours after intake call and completion of appropriate documentation, pending payment.

Group Coaching

  • Welcome email will be sent and WIS Coaching app access will be granted within 24 hours of completed payment

  • Initial plan with explanation will be sent to you within 72 hours after completion of appropriate documentation, pending payment.

COMMUNICATION

  • Clients are to use the coaching app or email for all coaching communication

    • 1:1 clients will have direct messaging access to their coach with a 24hr coach response time

      • Questions or messages requiring quick responses, please start the message with the word “URGENT” or send an email with subject title “URGENT”

      • If sent within hours of 7pm-6am of Coach’s local time, a quick response cannot be promised.

    • Training client

    • Group coaching clients will have a group community to message each other and their coach

      • Coaches will respond within 24hrs

      • The coach will need to be tagged in order to receive a timely response

      • Group clients will receive direct messages from their coach but 1:1 communication is at the coaches discretion

  • Social media platforms (IG, FB, Threads, etc) are not an accepted means of urgent communication, communication about your check in, or coaching

  • Check-ins & Reviews for clients

    • 1:1

      • Weekly individual check-ins will be in the WIS Coaching app

      • Clients will have a 24hr completion window

      • Coaching response will be sent within 24hrs for ON TIME check-ins

      • Response will be delivered via loom individually unless otherwise noted

      • Adjustments will be made weekly as necessary

      • LATE 1:1 check-ins are not guaranteed a 24hr response time.

      • If flexibility is needed with check-ins, please message your coach beforehand to discuss.

      • If a check-in window is missed, please message your coach to discuss.

      • There is a 48hrs response time for training video reviews.

    • Group

      • Weekly check-in form in the WIS Coaching app

      • Clients will have a 24hr completion window

      • Coaching response will be sent within 36hrs  for ON TIME group check-ins

      • Combined response will be delivered via loom in the Community chat unless otherwise noted

      • Every month the check-in form will include options for adjustments in goals, habits, and nutrition targets. Coach will adjust accordingly.

      • LATE group check-ins are not guaranteed to be included in the 36hr group response

      • If flexibility is needed with check-ins, please message your coach beforehand to discuss.

      • If a check-in window is missed, please message your coach to discuss.

        Check-ins are the Clients responsibility

  • Check-in Reviews sent by your coach are to be read and/or viewed (Loom) within 24 hours . The sooner the better! Your coach is providing you feedback that may require discussion as well this is feedback for you to begin to work on for the upcoming week. 

  • 1:1 Coaching calls (zoom or phone) are available each month for 1:1 clients. Calls can be booked on an as-needed basis. Regular calls can be discussed and decided on with your coach if this is best for you. Additional investment may apply if regular calls are decided upon.

  • Biweekly group Zoom coaching calls are available for all current WIS clients. Attendance is not required, but highly suggested! 

    • Calls will be recorded and accessible to current clients in the WIS Group Call Folder inside the WIS Client Resources Google Drive Folder and in the Resources of the WIS Coaching app

  • The decision to share private information in the Community chats is at your discretion.

    • No hate will be tolerated.

IN PERSON TRAINING AND HYBRID COACHING

  • Sessions will be 1 hour in length unless otherwise discussed

SUBSCRIPTION, CANCELLATION AND PAYMENTS

  • 4-month minimum commitment for 1:1 coaching

  • 2 month minimum commitment for group coaching

  • 1 subscription pause is allowed for clients, up to 60 days.  This is effective after the initial 4-month commitment has been completed.

    • Additional pauses are allowed at the discretion of the coach.

    • Any pause of coaching must be discussed with your coach 72 hours PRIOR to payment processing.

  • Subscription payments will be charged monthly.

    • If the order date needs to be changed, please discuss with your coach.

    • If the card or account information on file needs to change, please contact your coach.

  • 24 hour notice required prior to payment date for cancellation.

    • Once a payment is processed there are no refunds.

    • It is your responsibility to notify your coach regarding cancellation if you wish to discontinue service. Payments will continue unless your coach is notified.

  • If service pricing is subject to change, you will be given at least 60 days notice.

  • If a payment does not go through, your coach will make contact within 24 hours, and a resolution must be achieved within 72 hours to the best of our abilities. 

  • No refunds will be given for services rendered or payments received.

PRIVACY

  • All personal information shared with your coach is considered confidential and our best efforts will be made to prevent data breach or loss.

  • Your name, image, written feedback, voice, and/or appearance may be used in promotional materials. Your full identity will not be exposed without your permission. 

VACATION/HOLIDAYS

  • Your coach is permitted 1 week of vacation per quarter.

    • During this time, only messages labeled ‘URGENT’ will be responded to within 24 hours, please allow extended time for non urgent communication. No calls will be available during this time.

    • Check-ins will be completed in an abbreviated fashion.

  • 2 weeks per year, your coach is entitled to full vacation where communication is not available. At your coaches discretion exceptions can be made- please discuss BEFOREHAND. 

  • Major holidays including New Year’s Eve/Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and Christmas Eve/Day all communication will be deferred to the next business day.

* Gym partnership clients and special programs and challenges may have some differing terms of service. If so, those will be communicated clearly.

Any questions? Don’t hesitate to ask!